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First City Monument Bank (FCMB) Ltd is a full service banking group, headquartered in Lagos, with the vision ‘to be the premier financial services group of African origin
FCMB is a large financial services provider in Nigeria, offering retail banking, corporate banking and investment banking services to large corporations, small and medium enterprises, as well as individuals.
As of December 2011, the bank’s total assets were valued at US$$3.65 billion (NGN:593.3 billion), with shareholders’ equity of approximately US$772.2 million (NGN:117.4 billion)
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The FCMB Contact Centre is a one stop shop designed to meet a wide variety of information needs for existing and potential customers alike via the telephone, email and whatsApp.
FCMB’s Multilingual Contact Centre operates 24 hours a day, 7 days a week and 365 days a year, including public holidays. This means our valued customers can reach us from anywhere in the world and at any time of the day to enjoy excellent banking experience.
The FCMB Contact Centre offers a variety of services that enable customers carry out basic banking transactions from the comfort of their home, offices and wherever else they may be. These services include:
- Account balance request
- ATM Card re-issuance
- ATM Card blocking
- Cheque book request
- Stop Cheque order
- Information on branch / ATM locations
- Information on Products and Services
- Customer feedback management (complaints, commendations and suggestions)
- Internet Banking/ Transaction password reset
- Account statement request via e-mail
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Corporate Address: Primrose Tower, 17A, Tinubu Street, Marina, Lagos
Telephone: 01-2798800 , 07003290000.
Email: [email protected]
Whatsapp: (+234) 09099999814 or (+234) 09099999815
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